When choosing a uniform rental and cleaning services provider, there are so many factors to consider. Maybe you've already experienced lackluster service from your uniform rental company and are tired of hidden fees, but it doesn’t have to be that way!
The right uniform rental company will have no trouble streamlining your uniform solutions, providing excellent customer service, and remaining flexible to what your business needs. Below are some of the major things to look for when choosing a uniform rental company.
1. Customized uniform solutions that fit your needs
Every business within every industry is different, and so are your needs for uniforms. Make sure the uniform vendor you choose is willing to work with you to figure out the specifics of your rental program. Whether you need additional layers, pocketless garments, or a specific security feature to protect your employees, your provider should be willing to accommodate.
2. Responsiveness: Answering when you call
Call centers and recorded loops are frustrating, especially when you're in a bind. Look for a uniform company that answers the phone when you call. Ideally, your company will provide a team dedicated to understanding your business needs, ensuring things are done right the first time.
3. Quality assured, grade-A uniforms
Uniforms say a lot about you and your brand, so find a vendor who can guarantee uniforms that will always look clean and professional. Look for a turnkey operation: a uniform solutions partner that includes quality-assured garments with repairs and replacements as part of your program.
4. Garment tracking to prevent losses
Uniform tracking errors cost you time and money. Look for a uniform rental company that uses multiple checkpoints, bar-code tracking or RFID tags, and itemized billing to eliminate your losses and keep your employees dressed for success.
5. A positive track record
Before signing a contract with a uniform rental company, it’s best to read testimonials on customer satisfaction and ask for references. For example, look at the American Airlines debacle. If you find negative reviews of a particular company, don't be afraid to bring up your research when vetting uniform providers. You don’t want to end up in a bad situation yourself.
If a company has these five things, chances are they’ll be better equipped to provide you with the service you need. Do your research before deciding which company will be your partner in renting uniform solutions that fit.